France - Credit Card, ATM and Online Fraud
Police phone number: 17 Precautions to avoid identity theft
If you see unauthorised drafts on your accounts, call to block your credit card and go to the police station (gendarmerie) in order to make an official complaint. Then send this complaint to your credit card insurance company and they will pay you back, hopefully, in a short time.
It is quite common to see this kind of fraud in France. So be careful when you pay by credit card in a restaurant or when you enter your pin codes at the ATM. Cover the keyboard with one hand.
· Don't show anybody your personal information (such as your bank account numbers, credit card numbers, pin codes, date of birth, insurance policy numbers, passport number etc) unless absolutely necessary (such as filling in tax forms, opening bank accounts, applying for benefits, employment records etc),
· Do not carry your passport, birth certificate or extra credit cards with you except when necessary. Make sure you keep your passport in a safe place.
· Keep a copy of all valuable personal documentation in a safe place. Also, make a copy of everything you keep in your wallet (such as driver license, credit cards, etc.)
· Put a lock on your mailbox and do not let the mail stay in your box for too long.
· Have your name removed from marketing lists and arrange to stop advertising material being sent to your mailbox (ask at the post office).
· Never leave behind receipts, especially those from cash points (ATMs), petrol stations and other credit card payments. Do not throw them in public litter bins and make sure they're shredded before you throw them out with the normal trash.
· Make sure you keep track of the information on your bank statements and all activities on your accounts. Check with your bank/finance institution immediately if you suspect irregularities.
· Do not keep your pin codes in your wallet.
· If your wallet is stolen, cancel your credit cards immediately. File a police report in the jurisdiction where it was stolen, this proves to credit providers you were diligent, and is a first step toward an investigation.
· Register all your credit cards with a card protection plan. With your credit card contract, you should have an insurance that covers fraudulent money withdrawals. Most credit-card companies have an emergency number you can call if your card is lost or stolen. The service may include wiring you a cash advance or providing you with a replacement card.
· Nowadays you can link all your accounts together, and if you and your partner have separate accounts you may be able to arrange with your bank to have your partner's credit limit lifted if your cards are stolen.
· Ask your bank, credit card company, telephone company and utility companies to place passwords or extra security protection on your accounts.
· Create unpredictable pin codes and passwords and change them regularly. Do not give your pin number to anyone.
· Before providing personal information on a web site, read its privacy policy and check if it is a secure page (look for the padlock symbol in the lower right corner and check if it has https addresses).
· DO NOT send your credit card information via email it is not secure.
· Update your virus protection regularly, as viruses can steal files with personal information that you may keep in your computer.
· Do not download files from people you do not know.
· Install filters and a fire wall programme on your PC, especially if you have a high speed connection (DSL), to protect against hackers.
· Do not store personal financial information on your computer and use a low limit credit card for online transactions.
